The Agentic AI Mirage in Big Box Retail: Why True Transformation Lies Beneath the Surface
From AI-powered chatbots to loyalty program personalization, big box retailers seem convinced they are riding the wave of digital transformation. Metrics look promising—faster query resolutions, higher customer satisfaction (CSAT) scores, and increased participation in digital rewards. On paper, the future of retail appears automated, intelligent, and profitable. But here’s the hidden...